Terms of Shipping and Returns

Shipments

The client, in his first order, must open a "client account" and fill in the following information: electronic address, marital status, name, surname, gender, date of birth, full delivery address, telephone number.

It is important to highlight that the creation of the account will require a personal password and its use is strictly confidential.

Once the purchase and payment of the goods has been completed, SHOESHOP will send it to the delivery address provided by the customer, with the delivery terms described in the following section "delivery terms".

The shipping costs in SHOESHOP are the following:
For purchases over € 40 in the European Union, except the Canary Islands, Ceuta and Melilla, shipping costs are free.

In the attached table you will find in detail the shipping costs by delivery area:

DELIVERY AREA

SHIPPING COST

  • Península (España y Portugal)

Free

  • Baleares

Free

  • Canarias, Ceuta y Melilla

25€/pair

  • Rest of European Union

Free

  • Rest of world

25€/pair

Delivery Deadline

We send orders always after confirmation of payment, the details by delivery areas are listed below:

• Spain Peninsula and the Balearic Islands: we ship with delivery 24-48 hours on the next business and working day after the shipment of the goods.

• Canary Islands, Ceuta and Melilla: we send by post with delivery between 5 and 6 business days, apart from the period required by the customs authority for documentary or physical inspection.

• For all other destinations in the European Union: delivery time between 4 and 5 working days depending on the country of destination.

• For the rest of the world's destinations: the delivery time is between 10 and 15 working days depending on the country of destination, apart from the period required by the customs authority for documentary or physical inspection.

In any case, when placing your order our system will show you the estimated delivery time in your area.

Our return policy:

You have 30 days to return a product since you receive it at your home. No refund will be made if the product has been used beyond the mere opening thereof, of products that are not in the same condition in which they were delivered or that have suffered any damage, so you should be careful with the / the product / s while they are in your possession.

Please return the item using or including all original packaging, instructions and other documents that accompany it.

Please note that if you decide to return the items to us due freight we will be authorized to charge you the expenses that we may incur.

After examining the article we will inform you if you are entitled to the reimbursement of the amounts paid.

The reimbursement of transport costs will only be made when the right of withdrawal is exercised within the legal term and all the items that make up the order in question are returned.

The refund will be made as soon as possible and, in any case, within a period of 14 days from the date you informed us of your intention to cancel the purchase. However, we may retain the refund until we have received the goods. The refund will always be made in the same means of payment that you used to pay for the purchase.

You will find more information about our return policy and / or cancellation of contract, in the section: "Terms and conditions, withdrawal of purchase" from our website.


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